Return & Exchange Policy
We want you to love your gear from The Bestest Boy Co. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the exact condition that you received it: unworn, unwashed, free of any stains, odors, or pet hair, with all original tags attached and in its original packaging.
How to Start a Return
IMPORTANT: Please do not send items back to the return address on your package's shipping label.
Because we utilize multiple fulfillment centers, returning an item to the wrong address will result in your package being lost, and we will be unable to issue a refund.
To initiate a return, you must contact us first at hello@shopthebestestboyco.com with your order number and reason for the return.
If your return is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and the exact shipping address to send your package to. Items sent back without first requesting an RMA will not be accepted.
Return Shipping Costs
[Note: Delete the option below that you do not want to use]
Option A: Customers are responsible for paying their own shipping costs for returning items. Original shipping charges are non-refundable.
Option B: We will provide a prepaid return shipping label, and a return shipping fee of [Insert Amount, e.g., $7.00] will be deducted from your final refund amount.
Damages and Defective Items
Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at hello@shopthebestestboyco.com with clear photos of the issue so we can make it right.
Exceptions & Non-Returnable Items
Certain items cannot be returned. These include:
* Custom or made-to-order apparel
* Final sale items
* Gift cards
Exchanges
The fastest way to ensure you get the right item is to return the item you have. Once the return is accepted and processed, make a separate purchase for the new item.
Refunds
We will notify you once your return has been received and inspected. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@shopthebestestboyco.com.